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I have known Susan for 4 years, having first met her at a strategic workforce planning masterclass at Henley Business School, and now working with her on HCI’s strategic workforce planning accreditation programme. Susan is a real enthusiast, engaging, and a pleasure to work with. Her knowledge of the theory and practice of SWP is first class, gained by working with a diverse range of clients. As a facilitator, Susan is in her element; she brings a room to life. She really engages with her colleagues and clients.