Invigorate your business with our pioneering masterclass designed to ignite clarity and connection with Human-Centred Design

People are at the heart of everything we do however they are often the most overlooked. Perhaps not intentionally, because many professionals and businesses are committed to doing the right thing. Nevertheless, in today’s rapidly changing work landscape, balancing achieving positive business results and creating engaging workplaces is becoming increasingly complex.

With so many rapid changes happening all around us, it has become more crucial than ever to view things from a human perspective and requires finesse.

This means having the capabilities, tools and methods to create flexible, adaptive processes that drive business outcomes and foster an environment where engagement thrives.

That’s why Human-Centered Systems Thinking has taken centre stage as the key to unlocking dynamic design practices that truly understand people’s needs, motivations, and obstacles.

Finding ways to seamlessly connect human, physical, and digital interactions is essential for any company that recognises the importance of putting people first. Investing in developing this internal capability isn’t just smart – it’s essential if you want to avoid costly consulting fees and build a strong organisational foundation that is capable of not only for creating differentiation and a competitive edge.

Discover how to unlock dynamic design practices that put people at the heart of outstanding outcomes.

  • The six trends igniting the need for Human-Centred Systems Design
  • Insights into practical examples of pioneering organisations
  • Learn how to define your system and design challenges
  • Explore visualising the system
  • Discover how to focus on people for the insights that matter
  • How to prioritise ideas and create impactful solutions

The richness of this unique masterclass is a combination of the pioneering logic of outliers, practical coaching experience and practices used by high-performing organisations.

Enrolment for this one and a half day course is £1,695 per delegate.

While our courses are primarily online, we understand that everyone’s needs are unique.

That’s why we also offer in-person options to cater to your specific requirements.

Interested in learning more?

Contact us to discuss how we can meet your needs with pricing options, whether it is at your location or a suitable off-site location.

Day 1 – 9.30 – 17.00 (GMT)

Day 2 – 9.30 – 13.00 (GMT)

Who Should Attend

Whether you are a business or HR leader, organisational design or effectiveness or learning and development specialist or HRBP, this masterclass is essential for those who believe that people are the heart of businesses and want to ensure that engagement thrives.

Masterclass Learning Framework

Masterclass Agenda

Participants will explore actionable concepts through leading insights, case study examples and multimedia learning modules. The interactive masterclass allows participants to expand their thinking and approach to delivering strategic value to their businesses.

Module Topics Key Takeaways
  • Market dynamics the human factor, automation and AI
  • Regeneration of our World of Work
  • Recoding for a human touch
  • What is Human-Centred Systems Design
  • Understand the multiple perspectives companies must be aware of due to the increasing interconnectivity of global markets, the need for flexibility, adaptability to changing conditions and overcoming practice blind spots
  • Understand the specific trends that form the business case for human-centric design
  • Gain valuable insights for the reimagined human system and the impact on results and engagement
  • The evolution of Human-Centred Systems Design (HCSD).
  • Real-world cases of organisations leading the way
  • Overcoming challenges
  • Why work arrangements are transforming the traditional workplace model
  • Gain insights as to how service is thought about today
  • Learn about the stages for designing human-centric practices
  • Discover the qualities that define good service
  • Acquire insights into leading practices that help empower human-centred design
  • Laying the foundation to align and accelerate value
  • Linking human-centric design to strategic priorities
  • User persona creation and seeing the whole person
  • Scoping the process journey
  • Picking moments that matter
  • Learn how to enable your discovery phase for alignment to strategy
  • Discover the importance of differentiation and workforce segmentation
  • Learn how to build your journey map
  • Whole system design and alignment to the triple bottom line
  • Brainstorming to bring your service design to life
  • Making it real – usability and functionality
  • Testing and iteration
  • Finalising requirements and technical feasibility
  • Learn about sharing and developing the vision
  • Understand how to move from journey mapping to a blueprint
  • Discover how to prototype your design
  • Find out how to refine and iterate
  • Leadership and team involvement
  • Roles and responsibilities
  • Learn how to engage the business and create a foundation for accountability
  • Gain clarity on roles and responsibilities to enhance internal engagement
  • Discover how to use KPIs to build accountability
  • Defining meaningful measurement
  • Looking ahead
  • Explore the facets of decision quality
  • Learn why constant iteration is fundamental to success.
  • Discover how to summarise your key takeaways
  • Gain access to a Decision Quality Framework

Due to the nature of the topics and their relationship to market dynamics, our instructional design team regularly enriches how we shape and deliver the themes covered in this masterclass.

Your Choices


We know solving complex issues requires serious effort; however, using the Lego® Serious Play Method ®, we help teams unlock the power of work-play, improve engagement, and ignite better outcomes.



We elevate and ease your learning journey by combining leading practices, videos, thinking tools and quizzes that help simplify complexity and increase your personal power and business confidence. 



We lead development programmes for leaders and HR professionals focused on accelerating business results through strategic human capital practices that fuel high-performing outcomes.



We identify market gaps and formulate masterclasses which help leaders
and practitioners elevate their performance, enrich engagement, and increase their confidence to lead. 


We combine pioneering and leading practices, the science of simplification, human design, value communication and craft tools that help us gain control, making our work lives easier, more fulfilling and empowering confidence. 



We work with individuals and teams on their unique challenges and opportunities, accelerating and improving how to generate value and confidence for themselves and others.


Share This
Shopping cart0
There are no products in the cart!
Continue shopping